For enquiries, call: 0870 478 0919

ENQUIRIES

Statement of Service

JHP Group is the UK’s largest provider of skills and employment solutions and the second largest provider of Apprenticeship programmes. Our wide range of employability programmes, Apprenticeships, vocational training and professional qualifications enable individuals to start and strengthen their career across a range of sectors in the UK. 

What we offer

We have friendly, experienced staff to provide you with impartial information, advice and guidance on learning, employment or any social issues you may be facing.  We will help you make informed decisions about which programmes you may wish to undertake and how you can achieve your goals.

JHP Group offers a wide variety of programmes that you may be eligible for, these include:

  • Apprenticeships

  • Key Skills or Functional Skills

  • Employability Programmes

We offer training in Child and Adult Care, Retail, Distribution, Business Administration, Customer Services, Hospitality, ITQ and Management.  We are continually widening our offer to meet the needs of learners and clients; for a full list of programmes available please speak to a JHP Group Representative.

Our Mission

We are passionate about improving skills, raising aspirations and creating opportunities.

Our Values

  • Respecting difference

  • Nurturing potential

  • Inspiring achievement

  • Rewarding excellence

  • Succeeding through teamwork.

We Promise To…

  • Provide one-to-one advice and guidance which is impartial, confidential and focused on you to help you make the right choices

  • Always treat you with respect and support you in achieving your goals in the best way that meets your needs

  • Work with you to develop your individual learning/action plan to allow you to work towards your full potential whilst recognising each step along the way

  • Guide you through the next steps of your journey to continue your career development.

We Ask Of You…

  • To be punctual and reliable when attending scheduled sessions arranged with your JHP

  • Group Representative.

  • To take ownership and responsibility for your programme

  • To undertake tests to assess skill levels as required

  • Respect others at all times and do not participate in any form of discrimination, harassment or bullying and report any concerns immediately

  • Provide feedback on your experience to help us to continuously improve what we do at JHP Group

  • Comply and follow any relevant procedures either within your workplace or whilst visiting a JHP Centre.

 

Equal Opportunities - JHP Responsibilities

  • We will provide you with an environment that is free of discrimination

  • We will explain the Code of Conduct, your rights and responsibilities and how you can complain or make suggestions for improving our service

  • We will provide Equality and Diversity training/information that will be useful when you are visiting JHP Centres or are in the workplace

  • We will treat you fairly and with respect as an individual regardless of your gender, ethnicity, sexual orientation, religion or whether you have any disability

  • We will assess your needs in order to help you achieve your goals.

 

Equal Opportunities - Your Responsibilities

  • I will respect others as individuals whilst visiting JHP centres and in my workplace

  • I understand that my views may be different to others

  • I respect others’ beliefs and understand that bullying or harassment of others will not be tolerated

  • I will help other learners/clients to feel included

  • I will abide by the Code of Conduct.

 

Talk To Us

We want to continually make things better at JHP Group, so we’d like your help. Tell us how we did and what you think we can do even better.

You can get share your feedback with us in a few ways:

1. Take part in survey

2. Join a focus group

3. Call the JHP Customer Care Service Team on 0845 508 1229

4. Email the Customer Care Service Team at Customer.Care@jhptraining.com

Simply speak to your JHP Group Representative about how to get involved in the surveys and focus groups.

It’s confidential…

Any comment or complaint we receive is dealt with in confidence. We will ensure that your feedback is acknowledged within five working days and that a full response is issued within ten working days of that acknowledgement.

How To Contact Us?

Our Head Office address is: JHP Group, Unit 3 Riverstone Court, Siskin Drive, Middlemarch Business Park, Coventry, CV3 4FJ. 
Telephone: 02476 308 700. 
Website: www.jhp-group.com. 


Local contact details are contained within your Handbook.  Office hours are Monday to Friday 9.00am until 5.00pm however you are able to leave a message on our Customer Care Line outside office hours, which will be accessed the next working day.

If you require information in alternative formats or other languages, please talk to your local JHP Group Representative.