What personal qualities does a good Receptionist/Administrator require?
You have to be polite and friendly as you are the first person who will be greeting customers who come into the centre. You need to speak clearly as you deal with customers over the telephone answering various queries. You also have to be able to work as part of a team.

What do you enjoy most about your job?
I enjoy interacting with different people on a day to day basis as I am always greeting customers who come into the Centre, or helping assessors with various jobs. I also enjoy the fact that each day is slightly different from the day before.

How have you developed and grown in the role?
Since starting this job I have been given more and more responsibilities over the past few months, this has helped me develop my confidence within my job role because I know I can now do it competently.

Can you recall your proudest moment at work?
My proudest moment was completing my business administration and customer service qualification in just under a year.

What do you consider to be valuable Rewards and Benefits of working for JHP Training?
It is a national organisation with many opportunities available for staff. I feel JHP Training encourage you to study for qualifications to support you within your job role and to help you progress within your career.

A day in my life….
When I arrive in the Centre my first job is to start up my computer to check my emails, log onto the database and listen to answer phone messages. I also need to deal with any paper work in my trays and address any certificates that need sending out.

Throughout the day I greet visitors and answer the phones as well as distributing the mail. I also have admin jobs to do including making sign up files and finding information off the database for senior staff or assessors.

Near the end of the day I need to weigh and stamp all post and make sure everything is ready for collection.